We have a great opportunity for a Contract Manager to join our team at the Imperial College London.
Imperial College London is ranked among the top ten best universities in the world and renowned globally for innovation, excellence, and employability.
As the Contract Manager, you will have an extensive hard services background. You will hold responsibility for the P&L, operational management, and delivery of a range of leading facilities management services across the ICL estate, ensuring that the portfolio is safe, fit for purpose, and fully operational in accordance with client and customer expectations, and also the high standards of service associated with Salisbury Workplace Services. This includes overseeing and managing customer interfaces; ensuring a high profile and positive image of the Salisbury business.
The Contract Manager will lead and manage a team of highly motivated individuals and be an excellent communicator, a clear decision-maker, and an approachable people manager with extensive knowledge of delivering hard services to the highest standard.
The Contract Manager will continuously drive for operational improvement to ensure first-class client relationships and the delivery of exceptional customer service levels are achieved at all times.
Full budget ownership, the Contract Manager is responsible for managing revenue and costs for the contract with ICL.
Principle Duties and Responsibilities, but not limited to:
- Manage a diverse range of internal and external stakeholders, including clients, customers, sub-contractors and advisors, to ensure objectives and contractual service levels are met within agreed KPI's and SLA's across the ICL portfolio of 13 sites.
- Manage a wide range of FM services, including cleaning, office services, engineering and security for the customer, ensuring the highest service delivery at all times.
- Communicate effectively with the customer in relation to service delivery and any issues including internal and external factors influencing service delivery.
- Support the development of FM strategies in conjunction with the client, planning long- and short-term strategies for service delivery and projects.
- Attend outline sites on a regular basis to ensure the standard of delivery of the FM services.
- Create a truly customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering our commitments and working together.