Location
London
Advertising Salary:
Upto £60,000
Contract Type
Permanent
Hours Per Week
40
About The Role
We have a great opportunity for a Contract Manager to join our team at the Imperial College London.

Imperial College London is ranked among the top ten best universities in the world and renowned globally for innovation, excellence, and employability.
 
As the Contract Manager, you will have an extensive hard services background. You will hold responsibility for the P&L, operational management, and delivery of a range of leading facilities management services across the ICL estate, ensuring that the portfolio is safe, fit for purpose, and fully operational in accordance with client and customer expectations, and also the high standards of service associated with Salisbury Workplace Services. This includes overseeing and managing customer interfaces; ensuring a high profile and positive image of the Salisbury business.

The Contract Manager will lead and manage a team of highly motivated individuals and be an excellent communicator, a clear decision-maker, and an approachable people manager with extensive knowledge of delivering hard services to the highest standard.

The Contract Manager will continuously drive for operational improvement to ensure first-class client relationships and the delivery of exceptional customer service levels are achieved at all times.

Full budget ownership, the Contract Manager is responsible for managing revenue and costs for the contract with ICL.

Principle Duties and Responsibilities, but not limited to:
  • Manage a diverse range of internal and external stakeholders, including clients, customers, sub-contractors and advisors, to ensure objectives and contractual service levels are met within agreed KPI's and SLA's across the ICL portfolio of 13 sites.
  • Manage a wide range of FM services, including cleaning, office services, engineering and security for the customer, ensuring the highest service delivery at all times.
  • Communicate effectively with the customer in relation to service delivery and any issues including internal and external factors influencing service delivery.
  • Support the development of FM strategies in conjunction with the client, planning long- and short-term strategies for service delivery and projects.
  • Attend outline sites on a regular basis to ensure the standard of delivery of the FM services.
  • Create a truly customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering our commitments and working together.
About You
Minimum Qualifications, Certifications and Training required
  • GCSE in English and Maths or Equivalent.
  • Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely (Desirable)
Knowledge, Skills and Experience for this role
  • A proven track record of company policy and procedure management and reviewing, implementing effective change.
  • Transformation project management experience, including mobilisation.
  • People management.
  • Financial control co-ordination, including P&L responsibility and financial targets.
  • Internal report and performance data production and presentation.
  • Corporate Customer direct management, including producing customer reports and hosting performance review meetings.
  • Internal report and performance data production and presentation.
  • People management experience of large teams of 20+.
  • Proven track record of auditing service delivery.
About The Company
Salisbury Group was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.

We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.

We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more.

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