About The Role

Salisbury Group has an exciting opportunity for an Account Support Manager to join our corporate team on our Shawbrook Bank contract based in London supporting the national portfolio.

The account support manager will be based full time at our client site in London, with a remit nationally to provide comprehensive managerial support and coordination to meet the requirements of the contract, ensuring consistent and proactive support to the IFM operation.

The role requires someone proactive with the ability to work under minimal direction and someone that is able to communicate effectively at all levels.

Principle Duties and Responsibilities

Govern and ensure the completion of statutory and non-statutory compliance via effective KPI monitoring and escalation routes where required.
Ensure all service KPIs and SLAs are implemented, met monitored and reviewed.
Ensure any risk, within the scope of the contract is managed and mitigated using all methods of escalation accordingly ensuring any financial risk to Salisbury is managed, records and mitigated where possible.
Meet operational objectives, set best practice and lead by example, drive continuous improvement and effectively drive and manage change.
To prepare operational reports weekly / monthly / quarterly, scheduled and ad-hoc as required.
Support with project proposals including ‘minor works’.
Attend client and operational meetings as an account representative to support the operational team.
Support management of client RBS and support in booking events/meetings/desks/parking.
Support with stock control management and ordering.

About You

Minimum Qualifications, Certifications and Training required

GCSE in English and Maths or Equivalent

Knowledge, Skills and Experience for this role

Good written and spoken English and a good level of numeracy
Knowledge of CAFM system (Maximo desirable but not essential)
Good IT skills including Microsoft Office
Excellent telephone and communication skills
Previous experience in a senior administration role in an operational environment
Excellent customer services skills
Aptitude and willingness to undertake further technical and business training (e.g. IOSH Managing Safely)

PLEASE NOTE:

Due to this role being within financial services, there is a requirement for DBS and Credit checks to be conducted for successful candidates.

About The Company

Salisbury Group was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.

We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.

We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more.

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Account Support Manager

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