Salisbury Group have an opportunity for an Hospitality Assistant to join our team in London.
- Full time - 40 hours per week
- Working week - Monday - Friday, 08:00 - 17:00 with some flexibility
The role of the Hospitality Assistant is responsible for delivering key frontline services to our client's property and support the day-to-day operation by assisting to embed a best practice standard into the full workplace facilities.
This role is a hands on role in which, further to the principle duties listed below, you will also be required to support with routine housekeeping duties and/or janitorial tasks and low level maintenance tasks when required to support the effective operations of the contract. E.g. replenishing consumables and office supplies, washing low level windows, etc. Working closely with the remote Workplace Experience Champion, Cleaning Team and Account Management team, the role will support change and seek to increase workspace productivity and efficiencies, ensuring thorough engagement with Cognizant employees and key stakeholders.
As this is a client facing position you must have excellent customer and communication skills and have a flexible approach to the role.
Working with the Cognizant Estates and Facilities team and the Salisbury Account Manager the role will effect change and seek to increase better the workspace environment, productivity and efficiencies, ensuring thorough engagement with Cognizant employees and key stakeholders. They will be responsible for the high quality of services provided by the organization, ensures all issues are resolved in a professional and timely manner and deadlines are set & respected. He/she will communicate with management as required in a positive, open and constructive spirit to achieve business goals.
Principle Duties and Responsibilities
Operations
- To oversee the delivery of facilities services at the Cognizant office including but not limited too, setting up meeting rooms, adjusting furniture and movable walls / partitions, supporting catering events, cleaning and general office services. Working with the Salisbury Account Manager and Workplace Champion to ensure appropriate access is provided to contractors.
- Supporting the Account Manager to ensure all IFM Services are managed, delivered and developed in line with the contractual and continuous improvement commitments.
- IFM Services Including but not limited too;
- Arrange for post & courier services
- Stationary and kitchen stock and management
- Events management
- Organise on site parking
- Seat and locker management
- Ensure all visitors and stakeholders experience the highest standards of customer service and their time in the office is seamless. To include hospitality management, room set up and layout changes as required.
- Ensuring that body and other emergency spillages are deal with in accordance with the agreed procedures. Dispose of waste materials arising from the use of the premises as are not covered by alternative arrangements.
- Preparing meeting rooms range of uses, including setting out, removal and storage of furniture and equipment, etc. All of this is in accordance with health and safety and manual handling procedures
- Compliance and Audits: All applicable Cognizant/ Salisbury policies are in place and respected.
- People management: Ensure staff or 3rd party service provider’s works efficiently, is motivated, supervised, responsibilities distributed and followed up.
- Support & guidance are provided as needed, training plan in place and goals set for employee(s).
- To promote a culture of change and enhancement, always challenging the norm and identifying ways to improve service delivery and enablement of Cognizant to focus on their core business
- Proactively manage resource and the services ensuring coordination of tasks and activities are completed in advance of requirement to ensure smooth delivery at the location.
- Create a truly customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering our commitments and working together
- To continually review and assess processes and ways of working to lead a best in practice service to the Customer.
- Work collaboratively with other members of IFM operational and compliance teams to deliver a comprehensive and cost-effective area-based IFM service.
Health & Safety and Compliance
- Responsible to ensure that the facilities within their responsibilities are safe and compliant to local regulations and Cognizant European H&S Program.
- To lead by example promoting a customer centric and health and safety culture. Completing checks daily to ensure the safety of all working or visiting the office, including checks on Fire or safety hazards and office condition ensuring all highlighted issues are handled with the correct level of urgency and priority.
- Operate within agreed operational and/or management guidelines, ensuring company policies and procedures are adhered to, whilst always working within the limits of the Cognizant and Salisbury Corporate Governance.
- Operate within agreed operational and/or management guidelines set by Cognizant and Salisbury, and always work within the limits of the Salisbury Corporate Governance.
- Create a truly customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering our commitments and working together.
- Freedom to escalate any H&S issues in the event of serious concerns and to liaise with Salisbury’s QSHE Director and Cognizant Senior Customer.
- Undertake detailed reporting and investigation of all incidents and accidents.
Manage Yourself
- Maintain the highest professional standards, ensuring focus on a quality approach towards Clients. Manage your time effectively, co-operate with all requests for service and carry out all reasonable management requests
Client and Customer Relationships
- Working in the best interests of the Client and customers at all times. Forming positive relationships based upon trust, openness and honesty.
- Promote a professional, corporate and positive image, be helpful and courteous at all times.
Freedom to Act
- Operate within agreed operational and/or management guidelines.
- Working within the limits of the Salisbury Corporate Governance.
- Freedom to escalate any H&S issues to Salisbury Board level in the event of serious concerns and to liaise with Salisbury’s Head of Health & Safety.